Policies & FAQs

We value our guests and want to ensure that you enjoy your time spent at Hotel Congress. Please read our policies carefully before booking a reservation. If you have any additional questions, please contact the Hotel Congress front desk at reservations@hotelcongress.com or by calling 1.800.722.8848.

Minimum Age to Reserve: 21, or accompanied by a legal guardian/parent.

Check In & Check Out

Check In Time: 3pm

If you are planning to arrive after 12am, please let us know so that we will hold your reservation.  Otherwise, your room will be released.

For your safety, we are doing infrared temperature screening upon check-in. If guests show a temperature above 100 degrees, we will refrain from continuing the check-in and provide an immediate refund to the reservation.

We are also providing personal protection items such as masks and hand sanitizer in every room. Guests are required to wear masks in the indoor common areas of the hotel. Common areas are the 2nd-floor lounge, hallways, downstairs main lobby, and all communal restrooms

Check Out Time: 11am

Late Check Out: Please let us know in advance if you’d like to check out later than 11am.  Additional fees may apply.

Pet Fee: Hotel Congress welcomes pets up to 80 lbs for an additional $50 for the first night and $25 each additional night.

Wi-Fi: Complimentary

Parking: Please check into the hotel first so that we may give you your parking options.

Roll-Aways: $10

Room Cleaning

Rooms are cleaned upon check out following COVID-19 sanitation and cleaning standards directed from the CDC.

Services

We want you to enjoy all the amenities that Hotel Congress has to offer!

  • Free Wifi is available.
  • Dine at our award-winning Cup Café! Let us make your reservation today!
  • Hotel Congress entertainment on the plaza. Please check here or details.
  • Enjoy the private Cactus Garden patio featuring murals by local artist Joe Pagac.
  • Let us know what we can do for you! The front desk available 24 hours daily.

Rates

Our rates change seasonally.  They generally range between $99-179 per night. Please call for special event room rates.

Reservations

Your room reservation may be guaranteed with any major credit card.  When making a reservation online, your credit card will be charged for the first night of your stay.  If you cancel your reservation at least 48 hours in advance of your arrival, this charge is refundable. Reservations can only be canceled by calling 1.800.722.8848.

Smoking

All hotel rooms are non-smoking. Smoking is available on the outside plaza.

Alcohol

Arizona liquor laws prohibit guests from bringing alcohol onto the premises.  You may purchase alcohol from Hotel Congress to enjoy in any of our bars, on the plaza, or in your room.

Noise

We are an urban, historic hotel.  Your room may be affected by plaza, nightclub, or street noise.  We do not give discounts or refunds due to noise.  Earplugs are available at the front desk.  Or, better yet, just join in the fun!

Pets

Hotel Congress welcomes pets up to 80 lbs for an additional $50 for the first night and $25 each additional night. Please be sure to request a pet-friendly room at the time of your reservation.

Cancellations

We are maintaining extreme flexibility regarding our hotel cancellation policy. . We are honoring full refunds for all cancellations 48 hours in advance of arrival with additional and flexible exceptions.

We ask all guests that are showing signs of the flu or cold to remain home as suggested by the Center for Disease Control and Pima County Health Department. Hotel Congress will allow same-day cancellations for this reason.

Damages

You will be held liable for any room damages that occur during your stay.  We request no more than room occupancy in our historic rooms to help minimize the chance of damage.  If paying with credit card, you will be responsible for the cost of the damages to the room.