Policies & FAQs

We value our guests and want to ensure that you enjoy your time spent at Hotel Congress. Please read our policies carefully before booking a reservation. If you have any additional questions, please contact the Hotel Congress front desk at reservations@hotelcongress.com or by calling 1.800.722.8848.

Minimum Age to Reserve: 21, or accompanied by a legal guardian/parent.

Check In Time: 3pm

If you are planning to arrive after 12am, please let us know so that we will hold your reservation.  Otherwise, your room will be released.

Check Out Time: 11am

Late Check Out: Please let us know in advance if you’d like to check out later than 11am.  Additional fees may apply.

Pet Fee: Hotel Congress welcomes pets up to 80 lbs. for an additional $50 for the first night, and $25 each additional night.

Wi-Fi: Complimentary

Parking: Please check into the hotel first so that we may give you your parking options.

Roll-Aways: $10


Our rates change seasonally.  They generally range between $89-149 per night. Please call for special event room rates.


Your room reservation may be guaranteed with any major credit card.  When making a reservation online, your credit card will be charged for the first night of your stay.  If you cancel your reservation at least 48 hours in advance of your arrival, this charge is refundable. Reservations can only be canceled by calling 1.800.722.8848.


All hotel rooms are non-smoking. Smoking is available on the outside plaza.


Arizona liquor laws prohibit guests from bringing alcohol onto the premises.  You may purchase alcohol from Hotel Congress to enjoy in any of our bars, on the plaza, or in your room.


We are an urban, historic hotel.  Your room may be affected by plaza, nightclub, or street noise.  We do not give discounts or refunds due to noise.  Earplugs are available at the front desk.  Or, better yet, just join in the fun!


Rooms 226-230 are especially for you and your pet to enjoy!  Please be sure to request a pet-friendly room at the time of your reservation.


Any changes to your reservation or cancellations must be made a minimum of 48 hours prior to your arrival date.  We will not give refunds if changes are made within 48 hours of your arrival.


You will be held liable for any room damages that occur during your stay.  We request no more than room occupancy in our historic rooms to help minimize the chance of damage.  If paying with credit card, you will be responsible for the cost of the damages to the room.

Room Types

We have rooms with one double bed, two double beds, a trundle bed or two twin beds.