HOTEL FAQ

We value our guests and want to ensure that you enjoy your time spent at Hotel Congress. Please read our policies carefully before booking a reservation. If you have any additional questions, please contact the Hotel Congress front desk at reservations@hotelcongress.com or by calling 1.800.722.8848.

To rent a room all guests must be at least 21 years old or accompanied by a parent or legal guardian.

Check In Time: 3pm

If you are planning to arrive after 12am, please let us know so that we will hold your reservation.  Otherwise, your room will be released.

Check Out Time: 11am

Pet Fee: Hotel Congress welcomes pets up to 80 lbs for an additional $50 for the first night and $25 each additional night.

Wi-Fi: Complimentary

Parking: Please check into the hotel first so that we may give you your parking options.

Roll-Away Beds: $10

Rooms are cleaned upon check out following COVID-19 sanitation and cleaning standards directed from the CDC.

We want you to enjoy all the amenities that Hotel Congress has to offer!

    • Free Wifi is available.

    • Dine at our award-winning Cup Café or Maynards. Let us make your reservation today!

    • Hotel Congress entertainment on the plaza. Please check here or details.

    • Let us know what we can do for you! The front desk available 24 hours daily.

Our rates change seasonally.  They generally range between $129-$200 per night. Please call for special event room rates.

Your room reservation may be guaranteed with any major credit card.  When making a reservation online, your credit card will be charged for the first night of your stay.  If you cancel your reservation at least 48 hours in advance of your arrival, this charge is refundable. Reservations can only be canceled by calling 1.800.722.8848.

All hotel rooms are non-smoking. Smoking is available on the outside plaza.

Arizona liquor laws prohibit guests from bringing alcohol onto the premises.  You may purchase alcohol from Hotel Congress to enjoy in any of our bars, on the plaza, or in your room.

We are an urban, historic hotel.  Your room may be affected by plaza, nightclub, or street noise.  We do not give discounts or refunds due to noise.  Earplugs are available at the front desk.  Or, better yet, just join in the fun!

Hotel Congress welcomes pets up to 80 lbs for an additional $50 for the first night and $25 each additional night. Please be sure to request a pet-friendly room at the time of your reservation.

Hotel guests enjoy complimentary charging at the EV charging stations located in the parking lot directly east of Maynards (across Toole Ave from Hotel Congress).

We maintain flexibility regarding our hotel cancellation policy. . We are honoring full refunds for all cancellations 48 hours in advance of arrival with some additional exceptions.

You will be held liable for any room damages that occur during your stay.  We request no more than room occupancy in our historic rooms to help minimize the chance of damage.  If paying with credit card, you will be responsible for the cost of the damages to the room.

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